• VOIP TELEPHONY
• VOICE RECORDING
• IVR (Interective voice response)
• CALL ACCOUNTING SOFTWARE
• CTI (Computer telephony interexchange)
• CONTACT CENTER SOLUTIONS
• VOIP OVER VPN IMPLEMENTATION

By 2005, IP Telephony Systems outnumbered PBX Systems for new system sales. Companies are recognizing the savings and flexibility that IP Telephony can provide. Some of the more notable features of IP Telephony include:

• Convergence - the ability to receive email, voicemail and faxes in one place.

• Administration Savings - the systems are managed by your IT department thus saving considerable money on MACs (Moves, Adds, and Changes).

• Flexibility - Using the internet to allow users to work from home.

• Consolidation - Single system can support multiple locations

• Toll By-pass - utilizing your WAN for voice as well as data

If your company is looking for a new phone system or you have to make a decision of whether or not to upgrade your existing phone system, you need to consider IP Telephony. All leading telephone manufactures have committed the majority of their R&D budgets for IP Telephony development, so it does not make sense for most companies to commit to a declining technology - PBX Systems.

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